Return & Refund Policy

Thank you for shopping with us! We hope you’re delighted with your purchase. However, if you need to return an item, please review our Return & Refund Policy below.

1. Return Eligibility

Timeframe: You can return most items within 30 days of receipt.

Condition: Items must be unused, in their original packaging, and with all tags attached. We cannot accept returns on items that have been worn, used, or altered.

Non-Returnable Items: Some items are non-returnable, including but not limited to: personalized products, perishable goods, and gift cards.

2. How to Return an Item

1. Contact Us: Email our customer service team at botanicalgardens@gmail.com with your order number and reason for return.

2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to send back your item.

3. Ship Your Return: Pack the item securely, include the Return Authorization Number, and ship it to the address provided. Please note that you are responsible for the return shipping costs unless the item is defective or we made an error in your order.

3. Refund Process

Inspection: Once we receive your return, we will inspect it to ensure it meets our return criteria.

Refund Issuance: If the return is approved, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any shipping costs incurred.

6. Contact Us

For any questions or concerns regarding our Return & Refund Policy, please contact us at:

Email: botanicalgardens@gmail.com

7. Policy Changes

We may update this Return & Refund Policy from time to time. Any changes will be posted on our website, and the updated policy will apply to all returns and refunds processed after the date of the change.

Thank you for your understanding and cooperation.

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Feel free to adjust any specifics based on your business model and the legal requirements in your region.