Shipping Policy

We strive to provide a seamless shipping experience for our customers. This Shipping Policy outlines our procedures and guidelines for processing and delivering your orders.

1. Shipping Methods and Costs

  • Shipping Options: We offer a variety of shipping methods, including standard, expedited, and express shipping. Shipping options available will be displayed at checkout.

  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will see the shipping cost at checkout before you complete your purchase. We may also offer free shipping promotions from time to time.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days of receipt. Orders placed on weekends or holidays will be processed the next business day.

  • Customization: If your order includes personalized or custom items, processing time may be longer. Estimated delivery times will be provided at checkout.

3. Delivery Times

  • Standard Shipping: Generally takes 5-7 business days, depending on your location.

  • Expedited Shipping: Generally takes 2-3 business days.

  • Express Shipping: Generally takes 1-2 business days.

  • International Shipping: Delivery times for international orders vary by destination and customs processing.

Please note that these timeframes are estimates and actual delivery times may vary due to factors such as weather conditions, carrier delays, or other unforeseen circumstances.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through our carrier’s website.

5. Shipping Address

  • Accuracy: Please ensure that you provide a complete and accurate shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

  • Address Changes: If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been processed or shipped.

6. Shipping Issues

  • Lost or Stolen Packages: If your package is lost or stolen after delivery, please contact the carrier directly or our customer service team for assistance. We will do our best to help resolve the issue, but we are not responsible for packages lost or stolen after they have been marked as delivered.

  • Damaged Items: If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will work with you to arrange a replacement or refund, depending on the situation.

7. Returns and Exchanges

Please refer to our [Return & Refund Policy] for information on returning or exchanging items.

8. International Shipping

  • Duties and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for information on applicable fees.

  • Customs Delays: Customs processing may cause delays in delivery times. We are not responsible for delays caused by customs or other regulatory agencies.

9. Contact Us

If you have any questions or need assistance regarding shipping, please contact us at:

  • Email: botanicalgardens@gmail.com

10. Policy Changes

We may update this Shipping Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.